Privacy Policy – ea33

Introduction

ea33 is committed to protecting the privacy of every player who visits or registers on our platform. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and what controls you have over your data. By accessing ea33 and using our services — including casino games, sports betting, slots, and crash games — you acknowledge that you have read, understood, and agreed to this Privacy Policy.

This policy applies to all users of ea33, including registered members and visitors browsing the site from Bangladesh. If you are a resident of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city in Bangladesh, the same data protections apply to you. We handle your information with the highest standards of care and responsibility.

We encourage you to review this policy periodically as we may update it from time to time. Any significant changes will be communicated to you via the email address associated with your ea33 account or via a prominent notice on our platform.

Information We Collect

ea33 collects several types of information to provide a secure, seamless, and personalised gaming experience. The information we gather falls into three main categories.

Personal Identification Information

• Full name, date of birth, and nationality (required for account registration and age verification)
• Email address and mobile phone number used for account communications and two-factor authentication
• Residential address in Bangladesh, which may include district, city (e.g., Dhaka, Chittagong, Sylhet), and postal code
• National ID, passport, or other government-issued identification documents for KYC verification
• Profile photo, where voluntarily submitted during the account verification process

Financial & Transaction Information

• Payment method details including bKash, Nagad, Rocket, and Upay mobile banking information used to process deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal requests, bonus credits, and game wagering records
• Bank account details where applicable, for Dutch-Bangla Bank, City Bank, BRAC Bank, or similar transfers

Technical & Usage Information

• IP address, device type, operating system, browser type, and screen resolution for security and platform optimisation
• Pages visited, time spent on site, games played, betting patterns, and session duration
• Cookie data and similar tracking technologies used to remember preferences and analyse site performance

How We Use Your Information

The personal information collected by ea33 is used exclusively for the following legitimate purposes. We do not sell, trade, or rent your personal data to third parties for their own marketing purposes.

• Account registration, identity verification (KYC), and age confirmation to ensure all players are 21 years or older
• Processing deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and supported bank transfers
• Providing personalised game recommendations, bonus offers, and promotional communications tailored to your interests
• Detecting and preventing fraud, money laundering, and other prohibited activities on the ea33 platform
• Responding to customer support queries, account disputes, and responsible gaming requests submitted via our support channels
• Improving platform performance, game quality, and overall user experience based on aggregated analytics data

Our Privacy Commitments

ea33 upholds six core data protection principles to ensure your information is handled with care and transparency at all times.

Sharing Your Information

ea33 does not share your personal information with third parties except in the strictly limited circumstances described below. When we do share data, we ensure that the receiving party is contractually obligated to maintain its confidentiality and to use it only for the agreed purpose.

• Payment processors and mobile banking partners (bKash, Nagad, Rocket) who facilitate financial transactions strictly on our behalf
• Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, who may receive anonymised session data for fair-play auditing
• Fraud prevention and identity verification services used to protect the platform and its users from financial crime
• Law enforcement, regulatory authorities, or courts where we are legally compelled to disclose information under applicable law

In all cases, we share only the minimum data necessary to fulfil the specific purpose. We do not share data with third parties for advertising, profiling, or any other commercial purpose beyond the operation of our platform.

Cookies and Tracking Technologies

ea33 uses cookies and similar technologies to improve site functionality, remember your preferences, and analyse how players interact with our platform. We do not use tracking technologies to monitor your behaviour on third-party websites.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly, including maintaining your logged-in session and remembering language preferences
• Analytics cookies: collect aggregated, anonymised data about how the site is used so we can identify improvements and optimise the player experience
• Preference cookies: remember your selected settings such as display options, notification preferences, and recently played games

You may disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on the ea33 platform.

Data Retention

ea33 retains your personal information for as long as your account is active and for a reasonable period thereafter, as required to comply with our legal and operational obligations. For financial transaction records, we typically retain data for a minimum of five years from the date of the transaction, in accordance with standard financial record-keeping requirements applicable to Bangladesh.

If you close your ea33 account, we will securely delete or anonymise your personal data within a reasonable timeframe, subject to any retention obligations that may apply. Certain data may be retained in anonymised, aggregated form for statistical and platform-improvement purposes with no ability to re-identify individual users.

Your Rights Over Your Data

ea33 respects your right to control your personal information. As a registered user, you have the following rights, which you may exercise at any time by contacting our support team.

• Right of access: request a full copy of all personal data ea33 holds about you
• Right to rectification: request correction of inaccurate or incomplete data in your account
• Right to erasure: request deletion of your personal data, subject to legal retention requirements
• Right to restrict processing: request that we limit how we use your data while a dispute or review is ongoing
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We will respond to all valid data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you of the extension. There is no charge for making a data rights request.

Children's Privacy

ea33 is a real-money gaming platform and is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal information from anyone under the age of 21. Our registration and KYC processes include age verification steps specifically designed to prevent underage access.

Security Measures

ea33 employs a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit, secure storage of data at rest using encrypted databases, regular penetration testing and security audits, and strict internal access control policies.

Despite our best efforts, no online platform can guarantee absolute security. We encourage all players to use a strong, unique password for their ea33 account, enable two-factor authentication where available, and never share their login credentials with any third party. If you suspect unauthorised access to your account, please contact our support team immediately at [email protected].

Changes to This Privacy Policy

ea33 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where the changes are significant, notify registered users via email or a prominent platform notice at least 7 days before the changes take effect.

Your continued use of ea33 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ea33 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to resolving all privacy-related queries promptly and transparently.

You can reach us by email at [email protected]. Our support team is available around the clock, seven days a week, including during Eid, Pohela Boishakh, and all national holidays in Bangladesh. We aim to respond to all privacy enquiries within 2 business days.